TERMS & Conditions
Pre-Loved items have had a past life so will almost always show some degree of wear. That being said, we are committed to providing excellent, quality pre-loved garments. Every item is inspected thoroughly and any major faults will be noted in the item description. We can only accept returns if the item was grossly misrepresented. We check numerous times for flaws to ensure this doesn’t occur.
Sizing & Measurements
We understand that each designer has their own take on sizing. We are happy to measure the garment for you on request.
We understand that sometimes it can be hard to gauge fit from measurements alone so here’s a hot tip from us to you: Find a similar item in your wardrobe that fits you well. Lay it flat on the ground and measure straight across bust, waist and hips. Most of the time our measurements will be taken FLAT across the front of the garment only. If measurements are for the circumference of the garment they will just need to be doubled. Compare your measurements with those on the garment description. Wala! A match? Snap it up!
Edit and Refresh offers a 4 week layby which can be requested via email. A 25% deposit is required on the date of order with the oustanding balance payable in 4 weeks. If full payment is not made by the 4 week expiration a cancellation fee of 20% wil apply. Please note that items purchased via lay-buy can be returned within 5 days of receipt for credit notes only. Free postage promotions does not apply on layby or sale items.
Due to the nature of internet shopping we understand that returns are important. As such returns are available on all full priced items. If you would like to return your purchase, please contact us within 3 days of receiving* your item and you will be sent an email containing a Return Authorisation and instructions on returning the garment. Once the authorisation is sent, items must be returned via trackable delivery within 5 days to be eligible for a return. Once returned the item will undergo a quality control check to ensure it has not been worn/used. Following this the purchaser will be issued a store credit note (excluding postage). Credit notes will be issued within 14 days of the item being returned.
Returns and exchanges will not be permitted after 5 days from the date of receipt*. As such please refer to our photographs, descriptions and (particularly) our measurements when considering an item. If you have any questions or concerns please email as at the CONTACT US section of our site PRIOR to purchasing. No returns accepted on sale or layby items.
On the rare occasion that an item is faulty we adhere to the 1999 Act of Fair Trade re refunds and exchanges. Proof of fault is necessary and we will offer a refund or credit on the full purchase price (including shipping). Items must be returned via traceable delivery within 3 days of receipt*.
Credit notes are non-transferrable and valid for three months from date of issue. No returns on credit notes.
Please email us via the CONTACT US section to request a return.
* receipt date is the date advised by Australia Post (all our items are sent via trackable delivery)